Transparency

Transparency means every guest receives an open and honest dialogue with their Technician and Service Advisor. When you service with VW of Fairfield, each guest will receive a Video Walk-Around of their vehicle. The Video Walk-Around allows you to hear recommendations from the technician who inspected your vehicle. We’ll highlight repairs needed, provide a report on the vehicle’s overall health, and give suggestions on which items need to be taken care of immediately, to ensure their safety now, and which can be handled later, to minimize risk down the road!

Integrity

Integrity means we give our guests all available information regarding their vehicle so they can make informed decisions. Your Service Advisor or Technician will contact you about any new information they discover regarding your car. This way, you can ensure you’re making an informed decision about the next step.

Efficiency

Efficiency means ensuring that all guests receive the same, consistent, world-class “More Than Service” experience no matter what vehicle make/model you bring in. A structured service process allows our service personnel to engage continuously with guests, which creates an environment for quick, efficient service appointments.