Customer Testimonials
Awesome experience. We were assisted by Mike and Kenny, they’re very patient and knowledgeable, have us lots of good info and advice. Took care of our purchase, trade in, loan application swiftly and smoothly, made everything so easy for us. All the staff here are super nice, friendly and professional. Glad to join the VW family.
Mike is very knowledgeable, patient, and friendly. Took his time going over all the details with us thoroughly, gave us lots of good tips and advice. Really glad that we got assisted by him, awesome performance! Happy to join the VW family!
I had Came into this dealership after visiting many dealerships, I was helped by Mr.Torres. He was Very professional and at no point made me feel hassled or pressured, I was clear of what I wanted and he made sure to help me with getting the Car I wanted. I also appreciate them being so efficient. Made me feel welcome and appreciated as soon as I walked through the door. I would 100% recommend this dealership to anyone. Thank you Volkswagen Of Fairfield and Mr. Torres for all his help.
I had a very unique situation when car shopping lately. I went from having a new truck Lemon Lawed, from rental vehicles, to using family ranch trucks and finally found something I liked, within my price range when I came across Volkswagen of Fairfield. I immediately called the Sales Department before making the two hour drive to see the Audi's I was looking at and from the moment Kenny answered the phone, I knew I was in good hands. Kenny went above and beyond to make my experience stress-free, enjoyable, at ease, understanding, straightforward, and most of all...real! ...
Great customer service. TALK TO JAYMES and he will help with whatever you need
Volkswagen of Fairfield gave me a wonderful experience in buying a vehicle from there. The lobby is open and inviting, the staff is friendly and helpful, and they worked on finding me a better deal than the one I came with. When it’s time to buy another vehicle again, I will surely go to Volkswagen of Fairfield.
Working with VW of Fairfield was seamless from start to finish. No haggling and first rate customer service from Mike made our experience easy.
Took my son to get his first vehicle. He took it for a test drive and the process was easy. Buying a car is always a long process. He was happy to have a vehicle he liked. Jaymes was our salesperson and he did great. Friendly and helpful.
Great experience. Let us put down a refundable deposit to hold a car, then no-pressure test drive. Car was prepped to outstanding condition and they adjusted the price for two worn tires. This location is under new ownership (partnership between Schomp family of Colorado and a Bay Area African-American business) and old reviews were for a completely different entity. So about my only advice to them is to maybe change the dealership name.
Customer service is a 5 star
This is my first review ever. We purchased a used car for my daughter with the help of Client Advisor Julian Jimenez. It was the best experience I've ever had in a dealership. Julian was very helpful and straight forward. I recommend this place and we got a great car.
Great and friendly staff! Glad they opened up a VW location in FF. My only remark is that they are a bit too ambitious with their 1-hr walk-out-the-door policy for all the things that would have to happen in that hour to close a lease. Even after I settled on the car and terms, this was way off. Why promise something like this? But otherwise, everything else was a pleasant experience.
My Husband and I recently purchased 2 vehicles from Volkswagen Fairfield, ID 4 and Atlas Cross Sport. Mike Marshall was our sales advisor and made our purchasing experience quick and simple. He totally made us feel confident on our decision. And answered all our endless questions without making us feel pressured to buy. We highly recommend working with Mike and plan to work with him again on future cars!
Wow! Easy and best experience at a dealership I’ve ever had. Amazing price!! Transparent and honest. Not the stereotypical experience one would expect, which is a good thing. Can’t recommend them enough.
Dealing with Mike was truly a pleasure. He was very patient, attentive, and honest. He made it a very simple and relatively quick process.
Great experience overall. Quick. Easy. Fair. Chris Castro and Kenny Schroeder both took great care of my needs.
GREAT PLACE TO PURCHASE VEHICLES VERY HELPFUL SALES STRAIGHT FORWARD ONLY HAVE TO DEAL WITH ONE PERSON INSTEAD OF MULTIPLE PEOPLE.KENNY WAS GREAT GAVE ME THE WHOLE BREAKDOWN ON PURCHASING AND FINANCING HE WAS AWESOME..ENJOYED MY EXPERIENCE.LEFT THERE DEALERSHIP WITH A VEHICLE 🙌🏻👍🏻
Their business model was great. They were not great at the paperwork to complete the sale, but good enough
Julian is great! He was so helpful throughout the process, even though it took until midnight, given that I came after work. The entire team is great and I would recommend all of them. They are very accommodating of all needs and questions!
Mike was professional, diligent, and efficient. GM Jon Smith greeted us at the beginning and end of the buying experience. All in all, they made the leasing experience painless.
Clean facility, nice representatives, good pricing. Definitely driven to take care of me as a customer.
I bought a 2017 Ford Edge from here. The service was above reproach. Mike Marshall was my sales associate. I feel I received a great deal. Thanks Mike.
Wonderful buying experience all around! Michael Mitchell made my first car buying experience a breeze. He was extremely helpful every step of the way. Great communicator, via text and in person. The process was hassle free. I came in about 30 minutes before the dealership closed, and Michael let me know before heading over that VW of Fairfield is a ONE experience. Meaning one price, one person, one hour. I did not feel pressure into buying a car, but only felt if this was the right car for me. I would definitely recommend Michael, as he was knowledgeable, great personality, and ...
This place is awesome 😎👍 thank y for the exception service and attention to details. I love this place. They treat you like your home.
Just bought a pre-owned vehicle from VW of Fairfield, from Chris the Sales Manager to Kenny the Sales associate, they are extremely professional and friendly. There was a bit of hiccup on my end due to the miscommunicate from my bank for financing, but they were very understanding and patient with me. Kenny provided 3-4 video walk through since we live about 3 hours away from the dealership. He explained everything in details and was very helpful. They were upfront, honest and was able to helped me with my vehicle purchase with ease. By the time I arrived to the time ...
Truly the best experience I've ever had. Sincerely. They are true professionals with out a doubt. I'm amazed. Blown away. Transparent and men among men
Took my VW Passat in for service. I was impressed with prompt attention from Cori and her willingness to listen and ask the right questions. They sent me a video of the work that was requested and suggestions. No pressure and easy to do. Price was decent. Service is 5+.
Craig, and his manager worked there butts off for us! They gave us a really good deal on our Jetta, they were patient with all of my questions, and they weren’t pushy at all. I really have no idea what these other people were talking about when they left their bad reviews! This place is amazing! Give them a chance!
We just bought a new Jetta from salesman Craig Crews and it was an incredible experience. From the video tour of the car prior to us arriving, the no hassle cheap pricing (best in the USA), easy electronic contract signing and best of all he got us financed for less than our credit union could do. Flat amazing. These folks have my family’s business for life, hands down. I can’t urge anyone enough to give Craig and his team a try.
This VW service center is awesome! I have a 2013 Golf TDI that popped up the DPF light on every couple of months. I originally brought it in to a different dealer when I lived elsewhere but they never truly fixed the problem. VW of Fairfield did the job. The service rep Corri went above to find out and make sure my car was still under warranty despite their HQ saying my diesel warranty ended. I'm satisfied with the service I received here and will recommend people to come here.
Everyone was very polite and helpful I look forward to brining my vehicle back into service.
Great service thank you! Every one was so friendly, the car was cleaned, the video was so awesome!
Im so happy to hear VW is back in Fairfield! Thank you to Corry for keeping my VW in good care! She is the #1 advisor to go to! Thank you to the technician who put time and effort into the repair that was done, great feeling to know, and drive a car that was repair right and in a timely manner. Will not go anywhere else but to Fairfield VW!
Darrell gives excellent customer service. He and the staff very great. Everyone made my visit pleasurable.
Very friendly and helpful and clean, the service team is very helpful. They had a car clean when I came back to pickup the car.
The dealership was very helpful! I appreciated that everyone worked to make the experience positive.
Quick and fast. And was very knowledgeable. I’ll recommend this dealer for sure 10 out of 10!
Very Happy with my first New VW of Fairfield Service experience. Service Team was there to answer all questions I had (in person and via text). Tech who serviced my vehicle and recorded a video detailing the work that was done and noted results for various items checked. 30K Mile Service at a fair price. Friendly people.
First time buying a car, VW of Fairfield gave me the best experience, no hassle, easy, fast and clear process, definitely will recommend this dealership!! Thankyou Torres!!
I am truly happy with my experience. Candy and the team did an amazing job. Candy was very informative on my vehicle and was able to answer all of my questions . Tell this day i can text her with more questions, and she responds right away . We had to order mats for my car, and she continues to update me. I will definitely refer my family and friends to Faifield VW .
Awesome dealership. Craig Crews worked his tail off for me. Would definitely recommend. Thanks Craig!
Took my car in because my EPC light came on and received amazing service. The parts that they initially quoted me weren’t updated in the system and would’ve cost me a significant amount more. Thalia went above and beyond to ensure that my original quote was kept. She handled my situation with the utmost care and consideration throughout the entire process. I received the car back washed and running smoothly. I appreciate the overall excellence and highly recommend this location.
Had a very nice buying experience with the warm sales team at Volkswagen. Would recommend.
Best dealership around! They made buying a car a great experience. Worked with Julian and he was great and soooo friendly. Everyone at Volkswagen of Fairfield was amazing! Thanks for everyone’s help!
I love my experience at Volkswagen of Fairfield. The professional and ease of the process made my time at the dealership seem very flawless and fast.
Everyone is attentive and nice Warm and welcoming Easy to work with as well Great service
The customer service we received was excellent. Corri and the technician whom worked on our vehicle insured we were taken care of. We will definitely return to have our car serviced in Fairfield.
Anzkary Torres was so helpful during leasing our new car! The whole team was super helpful even after the sale. I definitely recommend this place to anyone.
As soon as you get there, ask for Craig Crews. Amazing guy.
The sales staff! Kenny Schroeder was really honest, and up front with the pricing, he was easy to work with, the company’s motto one price, one person, one hour just amazing! He looked for the best discounts & first time buyer programs as well. Kenny went above and beyond for the basic salesguy! My son got a great deal and he’s extremely happy with his brand new Tiguan R Great job VW of Fairfield 👍🏼
Brand new dealer. Great vibe. Nice people. Kenneth Schroeder was super nice, very transparent, no xx. He would try his best to have you in and out of the dealer in no time. Would do business again here.
New Dealship being remodeled. I hope it's better than the previous VW dealer at this location 5 years ago.
NEW MANAGEMENT - Welcome to Fairfield, VW! I took my Atlas in for warranty work and was blown away by the level of service provided. I was promptly greeted in the service lane, had a smooth drop off with a loaner, and was communicated with via text. Thalia kept me updated frequently on the status of my car and Percy did a great job with the detailed inspection video. The parts were ordered and arrived quickly and before I knew it, my car was ready for pickup. Pickup was just as easy as drop off! My car is in great ...
Amazing customer service and a great team who works hard and cares about their customers. A easy process and great attitude all around! Highly recommend
Excellent experience. Brought my Toyota Camry in for an oil change. The check in was awesome thanks to Corri. They sent me a video on my phone of my cars inspection it was pretty cool to watch the technician go over my car and explain everything. Lisa explained the new process to me also. It's pretty awesome. I then received a quote for a few minor things. I used express pay to pay and off I went. Great job VW of FF.
Had the opportunity to interact with staff at Fairfield Volkswagen which is under new management. Professional and exceptional communication and their follow through was precise. Looking forward to seeing their new inventory and working closely with their sales team on our next purchase.
After visiting the new and improved Volkswagen of Fairfield, I was pleasantly surprised by how welcoming the staff was. Having been to many other dealerships in the past I can say without a doubt that they provide a completely unique experience. They serviced my Toyota 4Runner and walked me through the entire service with patience and such knowledge on a differing brand. I highly recommend bringing your vehicle in for service regardless of the brand. It was refreshing to be treated so well at a dealership. I’ll definitely be getting my cars serviced here from now on!!
Everyone go and see the New VW of Fairfield! They have new Owners and have really taken Service to the next level something I’m sure everyone has been waiting for. They Service all make and models of any cars. Real videos sent to me of my vehicle being serviced so no questions wondering if I really need to replace any parts. Not kidding I had an amazing experience they have my business and I’ll be back for all maintenance and service. Thank you so much I finally found a place I can trust
My girlfriend cracked her room, they took amazing care of her and her car.
Amazing place. Their service was great and they helped me every step of the way to get an appointment scheduled. They were all remarkably kind and I know for sure I they with help me to the best of there abilities to get the car that fits my needs when I go in for my appointment.
I went in to schuedule a appointment and I was astonished by how kind everyone was! In other dealerships i’ve been too they were rude and this was very refreshing for me. I will for sure be coming again !!
The people here are so friendly when I stopped by. I can't wait to see the new showroom once construction is done.
Great service
Roz is great, she is super friendly and kind and took her time with us. I highly recommend her she was great, and so was the finance manager 👍🏼
Great people
Service Department is wonderful. Went to have my keys programmed and they cleaned my whole car!!
Simply the best.
Great place to shop for a car, they have a large selection of vehicles and will do all in their hands to make sure you get a loan for your car. VW is doing great for they make sure no customer goes away empty handed, they work out your bill so you can enjoy the luxury of America –the freedom of traveling in your own motor vehicle. Free coffee while waiting, some people are very friendly and others, well, need improvement – smile, say hi people who work there – it’s all about business, so do and make a good impression. ...