Customer Testimonials
I went in yesterday to buy my very first car, Michael helped me and made the process as smooth as possible. They made sure the car was washed and detailed before handing it off to me. 10/10 experience.
Working with Brent was enjoyable. He was knowledgeable and helpful.
Came in for to shop for a lease deal on a Taos. Very great sales staff there. No haggling or pressure at all. We got the price we wanted and our sales associate, Brent Frazier, was awesome to work with. Highly recommend!
Veronica in the service department is amazing. She is extremely helpful and kept me up to date while my car was in the shop
One of the best experiences I’ve had in a dealership. The level of professionalism was awesome. Everyone was kind. Candy was super friendly and helpful. Highly recommend her. Love my car and will definitely do business with them in the future.
Customer Service was excellent. I was met with great care and support from all staff. It was an overall good experience
I had a overall great experience with Gary in the parts department. Was very helpful and welcoming. Went above and beyond to figure out exactly the parts we needed and we are very thankful. Anytime anyone needs any parts he is the one. Thank you!
Honestly, working with Michael Rader made the whole buying process feel way easier than I expected. He was always a step ahead, super attentive, and really took the time to make sure every little detail was handled the right way. You can tell he genuinely cares about the people he’s helping, and that kind of dedication is rare. Highly recommended.
Mike was very patient, kind and very informative.
Exalent custermer service .explained everything so I understood all my options very friendly .
Very nice Man the one help us nice service thank you
Brent Frazier was awesome helped me get an awesome car
I had an outstanding experience working with Candy Contreras at the Fairfield Volksvagen dealership. I was looking to sell my Kia Niro, and I was thrilled to receive an offer far better than I initially expected. It was a huge relief to avoid the hassle of selling privately. The entire process was seamless, fast, and completely stress-free. Candy made everything incredibly easy, guiding me through each step with professionalism and care. I highly recommend this dealership to anyone looking to sell their car—you won't find a more efficient or smooth experience anywhere else!
Brent and Michael were a pleasure to work with and worked hard to get us the financing terms we needed.
Great experience with Brent and Michael. They worked hard to get us what we asked for payment wise. Thank you!
Came in for wheel locks to be installed, service and advisors were friendly. Complementary Inspection did take some time though was there for 2+ hours, received a free wash which was nice just to have time set aside for any future services. Would come back with my CC to be serviced again.
I had an awesome experience with Brent over at Volkswagen Fairfield. From the get-go, he was super friendly and honest. Brent went out of his way to pick me up, answered all my questions, and made the whole car-buying process a breeze. The dealership itself has a welcoming feel, and you can tell they genuinely care about their customers. If you’re in the market for a new ride, definitely hit up Brent at Volkswagen Fairfield! Shoutout as well to Michael for helping coordinate the whole process
Gerry in Parts dept was very helpful and knowledgeable !!!
My experience was Great! I recommend that you utilize Brent services for purchasing a vehicle at VW. Call Brent!
Brent Frazier helped me buy my first car from a dealership! Everything was very smooth and wonderful!
Excellent customer service and paperwork was very fast! I appreciated that they were able to have all the necessary paperwork to me prior to my arrival. I was able to view and sign. Very nice and courteous staff. Highly recommended!
Brent F. was wonderful to work with. He was easy going, very knowledgeable of the workings of the car, offered clear support and rapid service. Clear, concise, and to the point. Excellent customer service!!! I would recommend him every time!
Very friendly sales staff! They made my wife and I very comfortable throughout the whole process. I highly recommend VW of Fairfield if you’re in the market to buy a new car.
Brandon is the best sales representative I ever had! It is my first vehicle which I purchased from the dealership. I appreciate Brandon's honesty, respect when it comes to answering my questions and keeping me informed about purchase process! Job well done! Thank you Brandon! I appreciate all your help! Would you like to buy your car at the VW of Fairfield, ask only for Brandon, you will never regret!
I just purchased a Tiguan from VW of Fairfield and am so impressed with the whole team there! Brandon and Candy assisted me in setting up an appointment, putting a hold on the vehicle until I could come and see it, and ultimately purchasing. Candy was so patient in explaining all the bells and whistles on the car and allowing me to try it all on the test drive. She explained everything along the way and answered all my questions. Hector and Isa were lovely in helping me set up the contract. I never felt rushed or pressured into making ...
I recommend Volkswagen of Fairfield i just buy a Volkswagen tiguan there and the experience where really good from the beginning alway to the end they treat us really good and we love are new Volkswagen Tiguan.
Had the pleasure of working with Brent and VW of Fairfield on getting a new vehicle for my wife. Chose the Atlas with tech, and it’s exceeding our expectations. Brent was AWESOME and made the entire process easy and comfortable. I’m glad I went with this dealership, everyone was so great.
My husband and I had an absolutely excellent experience from pulling into the lot to signing the paperwork. Brent was an excellent salesman, and extremely knowledgeable in all aspects of our car-buying journey. He was readily available to answer all of our questions, while being discreet when we needed time alone to discuss things. Buying a car is usually a stressful task, but Brent was able to actually make it an enjoyable experience. I would highly recommend Fairfield Volkswagon, and especially recommend Brent!
Brent and candy did an amazing job
Brent was the man. Very helpful and attentive. Make sure I got the best deal as possible
Brent was awesome and very nice. I was impressed with the service I received from Volkswagen of Fairfield. I highly recommend them when you are looking for a car.
If I could give Corri and Lisa 10 stars I would--they are the epitome of going above and beyond in terms of customer experience and satisfaction! Although I live in Sacramento, I was willing to commute to VW Fairfield for my car service after my family members had such great things to say about their previous experience working with Corri. I was hesitant to make the commute, but it was ABSOLUTELY worth it because both of these ladies provided customer service that I truly believe I would not have received anywhere else. I came in with a difficult situation and several ...
As always EXTREMELY satisfied with the services provided by VW Fairfield! I am always greeted by a friendly and welcoming smile (Corri). Thank you for always making my experience at VW Fairfield a fantastic one 🙂
Brent was very informative on the car features and different models.
Great customer service, great car!
Very professional and courteous
My experience at Volkswagen of Fairfield was awesome. I went in with an open mind looking to trade in a pricey luxury leased vehicle. From the moment I walked in the entire VW team swooped on to not only make sure I found the perfect vehicle to fit my needs, but they ensured that I got top dollar for my trade, took extra care with explaining my options and making sure my new car was perfect for my drive home. From the general manager, the sales manager and the sales rep everyone literally went above and beyond. I could not ...
I had a great experience coming to Volkswagen of Fairfield, I was nicely greeted as soon as we walked in, Brent Frazier was a wonderful help and he understood what I needed, I came not knowing what to expect and he really made me feel comfortable and knew exactly what would fit best once he asked a few questions. I came very nervous because I didn’t know how everything would go, his professionalism is 100 out of 10. I would definitely recommend going to VW of Fairfield, everybody will make you feel welcome and will understand your needs! I am very ...
I had a fantastic experience working with Joshua at Volkswagen Fairfield. I originally connected with him online while trying to sell my car privately. He wasn’t pushy at all but maintained consistent and professional communication until I was ready to move forward with a trade-in. Joshua was extremely responsive, polite, and made the entire process smooth and stress-free. He even offered me slightly more than the highest trade-in value I had received elsewhere, which made my decision even easier. Thanks to him, I was able to trade in my car and purchase a new one at another dealership on ...
My experience with Volkswagen- Fairfield was top notch! If you're looking for a place to buy your first car or looking for something special, go see Rene or Amauni. They both have a demeanor that is respectful and take a caring, non-pushy approach to their craft. They were attentive and thoughtful.. it was a busy day in the building so they took the extra step of offering refreshments and checking in from time to time to ensure that I was comfortable and updated me on where we were in the process. Overall, I had a great experience. I would ...
Brent was extremely knowledgeable and helped me through the entire process which was an enjoyable experience. Would highly recommend him?
We met with salesman Brent and he was very helpful and knowledgeable. We have just started our car buying journey and are in the process of test driving and comparing makes/models to decide what we want. He gave us more info than we even knew we needed but we did not feel pressured or overwhelmed. Our experience here has moved the VW Atlas to one of the top vehicles on our list - would definitely recommend Volkswagen of Fairfield to anyone looking for information or researching Volkswagens.
Very good experience. The sales pitch was honest and informative. However there were some smaller details which were confusing because the sales representative and his manager/ supervisor were apparently not on the same page .
I had an amazing experience with Brent! The staff was friendly, knowledgeable, and made my whole experience overall smooth and stress free.
Michael Zelda was excellent to work with. Made process seamless. Thanks
very easy buying experience, staff are friendly and helpful!
Alexi Alfaro was as down to earth and helpful as possible. Even though the dealership has a whole can be a bit overwhelming , with technology and its communication approach. Alexi Alfaro made up for it by not being to pushy. She kept it 💯 and as honest as possible. The overall experience would have been great. But the dealership needs to tone down on the amount of different interactions it has with one client. Keep it simple and not too much
I had best deal with vk of fairfield. They will get your best price!
I had a great experience getting my new car thanks to VW of Fairfield. Rene helped me get into a car I wanted. He consistently followed up and kept me updated on their inventory, making the entire process smooth and transparent. From start to finish, everything was hassle-free, and I truly appreciated the excellent communication. If you’re looking for a dealership that will try to get you the car and numbers you want, I recommend working with Rene at VW.
Candy did an excellent job, all around with our purchase in January 2025. We saw the ad for the vehicle on the Internet in my 19-year-old contacted them. Fortunately, Candy was a sales person. Oh, she began discussions with, and three days later, signed the contract and drove off in the vehicle. I believe Candy went above and beyond the normal realm of salesperson, as she gave great advice to my 19-year-old concerning insurance, titled documents and in general. It was a pleasure doing business with her, and we would highly recommend Volkswagen at Fairfield and sales employees such as Candy ...
I had an excellent experience with Volkswagen of Fairfield! The team was extremely professional and demonstrated outstanding communication throughout the process. They went above and beyond to ensure I got the exact car I wanted. Their dedication and hard work truly set them apart. I highly recommend Volkswagen of Fairfield to anyone looking for a seamless car-buying experience! Alexi and Brandon were the best!
It was a pleasure purchasing a new ID.4 here. They were really cool and transparent about it all. Mike Rader helped me. Def recommend asking for him.
Brent has great customer service and knowledgeable. i was not ready to buy but i will buy in 2025
Erwin from the Service department was amazing!
I had a great and easy experience with VW of Fairfield. The day I inquired about a vehicle I was contacted and went in the same day. Alexi was kind from the start and made it clear she wanted to make my dream vehicle work for me. She took her time explaining everything to me, thoroughly answered all my questions, and gave me multiple options. Although going through the process of getting a new vehicle is never fast, Alexi was prompt in updating me on all that was happening and got me out of the dealership as soon as she ...
Fast and friendly service. Great sales staff and my salesmen Brent went beyond my expectations of car salesman. He made me a personal video of my new car days before I decides to buy. No games, just straight sales.
Great experience at VW Fairfield.Our sales person Alexi was great.We got a great deal and never felt pressured.Highly recomend doing business at this dealership.
Recently purchased a car here. Allowing us to do the credit check online and evaluation of our trade-in was a big time saver. Jonathan (our sales person) was great to work with.
Brent was great! Super knowledgeable and friendly. We came here after a bad experience at another dealer and the whole experience was very transparent. Thank you for your help!
Brent was great! I had a lot of stresses about getting my car but he made the process straight forward and smooth. Thanks for helping me find my ideal car!!
Best dealer experience I’ve ever had! I went in to buy a pre-owned vehicle and the service was amazing. Talked to Michael Rader the entire time and didn’t get passed around between different reps or departments. Michael was very knowledgeable, transparent, and helpful. Seems like an all around good guy. He gave me all my options without trying to upsell me things I didn’t need. The warranty options they offer are very reasonable and flexible to fit your needs. All around great experience!
Alexi did a great job going over everything and making sure we got the best deal we could! Definitely would recommend her in a future sale for a used or new car
Great service!!
Came in looking for a Volkswagen GTI. Michael appointed me to Brent was our sales advisor. He offered all the information on their buying process, answered all my questions. He was not pressuring for purchasing. Test drove the vehicle, got into financing very easy. Very easy and understanding dealership to deal with.
Streamlined and transparent process. No pressure sales or pitches and a comfortable experience
While waiting for an oil change, I was taken to a place of my choosing to wait. Upon completion of the oil change I left the establishment and accidently dropped my wallet at the restaurant and VW fairfield was able to get ahold and notify me that I left my wallet. Big thanks to them and the member rhat found and returned my wallet!!
I had an amazing experience at VW of Fairfield. Upon arrival, I was greeted by Mike, who I had initially spoken to about the vehicle I was interested in. Unfortunately, he was just leaving, but he kindly introduced me to one of his colleagues, Saul, who took over and ensured I was well taken care of. Saul was incredibly professional, kind, and patient throughout the entire process. He guided me step-by-step, making everything seamless and stress-free. Overall, the team at VW of Fairfield impressed me with their friendliness, professionalism, and dedication to excellent customer service. I highly recommend this dealership ...
Ms.Lisa and her team are life saver!!! I’m from out of town visiting family. When I ran out of gas at Fairfield auto mall no other dealership could help me. Volkswagen of Fairfield actually care for the person that buys the car. They go the Extra Mile.
Went in a few weeks looking for a new car, not expecting much as I've had some pretty lame experiences with dealerships in the past. I wasn't sure how much I believed in their saying (One Price, One Person, One Hour) right away but was pleasantly surprised when Jaymes took me from start to finish the entire time. I didn't know the car I was interested in was still wrapped in plastic from the manufacture and Jaymes put in some serious hustle to find a car for me to test drive to make sure I had the ...
Great service and communication with the service team and management. Thank you to the entire team that makes it happen!
We had a great experience at vw fairfield johnathan was especially helpful really appreciated the help and time
Went to look at new vehicles and was never presssed for purchase. Asked to drive multiple cars and they abliged. Ms. Lexi is patient kind and very helpful. Ms. Lexi was very empathetic to our financial situation. I recommend Fairfield VW to everyone,
Great experience! Everyone was so nice and knowledgeable and really took the time to help me find my best option.
We have been shopping for a new car for the past 10 months but couldn’t find anything that we really liked. We finally found a few cars at VW of Fairfield and they were extremely helpful and most of all, very patient as my wife and I were very indecisive on the make, model, color, and features. The whole team was great but special shouts out to Jaymes and Brandon who was with us since day one. If you’re looking for a car, I would strongly recommend working with these two gentlemen. We felt no pressure at all, and ...
Brent made this process effortless. Never flet rushed or pressed about how long it took. And well now I'm leaving with a brand new Tiguan. Thank you. Don't ever change that energy/vibe you got.
I purchased my vehicle with Brandon, he provided excellent service!
We had a great experience buying a car at VW of Fairfield. Kenny was friendly, honest, and straightforward throughout the whole process, and we drove home happy in our Chevy Bolt.
Just leased my first car ever! Had a great experience here at Fairfield's Volkswagen, all thanks to Jaymes Bergman. He was super kind and helpful; always responded back quickly to whenever I had questions or concerns, even on his day off. Overall, the entire process from looking for the perfect car for me to ensuring my tint was to my liking, was amazing. I highly recommend coming here if you’re a first time buyer ! Easy and straightforward 🙂 They even gave me a bow to take photos with after my purchase.
“I already knew exactly which car I wanted, so there was no need for any lengthy showings or sales pitches. I told them I wanted the process to be fast and efficient, and they delivered. Jonathan was great—he made the entire experience seamless, and I was in and out without any delays. Highly recommend for anyone looking for a no-nonsense car buying experience!”
Brent was great
They answered all of my questions and concerns for buying a new car. I got the perfect car I was looking for.
Service was fast, transactions was done professionally. Best is my deal was done in by phone. Went there to just sign the papers.
Vw of Fairfield truly made me feel like family ! Micheal and his manager truly did an outstanding job. If you want to leave a dealership feeling at ease this is your place! Clean professional considerate patient caring informative environment!
No pressure sales. Very cordial and helpful. Mike Rader in particular was great. Definitely recommend.
I recently purchased an Atlas from VW Fairfield and I couldn’t be happier with the service I received from Brent. From the moment I walked in, he made me feel welcomed and valued as a customer. Brent took the time to understand my needs and preferences, patiently answering all my questions without any pressure. The entire process was smooth and stress-free, which is rare when buying a car. Brent truly went above and beyond to work with my needs. I highly recommend Brent at VW Fairfield to anyone looking for a vehicle. Thank you for an excellent car-buying experience!
VW of Fairfield went above and beyond for me and my family’s needs. I work a very busy schedule and Brent gave me all the information I needed and videos of the vehicle I was interested in purchasing prior to making an in person appointment . He was with me the whole step of the way via email and text. I only had a small window of free time and he was able to do everything I needed to get me out the door in my beautiful 2024 Atlas. The process was fast and simple. Brent is very thorough and great ...
Alexi was very helpful
I was looking for a used car. I found one at VW of Fairfield. I was helped by Brandon. He was very polite and knowledgeable. He was able to explain everything clearly and list all the benefits of every product and detail with buying a car. At VW you only work with one person. No runaround. I recommend if you are buying a car you see Brandon. He made the experience easy and exciting. Most relaxed and assured I have ever been buying a car. Thank you Brandon. You are the best.
Shout out to Kenneth Schroeder - I was shopping for a used car and he was professional, knowledgeable, and efficient. Their ONE Price Person Hour philosophy makes car buying pleasant and efficient. I didn't end up buying for other reasons, but I highly recommend Kenny!
Shout out to Kenneth Schroeder - I was shopping for a used car and he was professional, knowledgeable, and efficient. Their ONE Price Person Hour philosophy makes car buying pleasant and efficient. I didn't end up buying for other reasons, but I highly recommend Kenny!
This was a smooth and easy process from start to finish. Found my car and completed the credit app online. Completed my test drive and picked up the car. Spent less than one out in the dealership. Shout out to my sales professional, Kenny.
I usually have a lot of anxiety when it comes to bringing my car in to get serviced, but the people at VW Fairfield make it easy. They truly make me feel like family when I’m there. Plus the waiting area is always clean and stocked with tasty snacks!
Very nice and genuine that try to give you a great experience and the best deals possible!
I purchased a used 2021 Volkswagen ID.4 back in April, and while this review is overdue, I couldn’t let my experience go unmentioned. From the moment I expressed interest in the vehicle, Mike, the Sales Associate, stood out as an exceptional professional. Mike greeted me with genuine courtesy and ensured I felt comfortable throughout the process. The test drive was a fantastic experience, thanks to his deep knowledge of the ID.4. He was thorough in explaining the features, performance, and benefits of the car, which made me feel confident in my decision. When it came to purchasing, Mike's honesty ...