Customer Testimonials
I had an excellent experience with Volkswagen of Fairfield! The team was extremely professional and demonstrated outstanding communication throughout the process. They went above and beyond to ensure I got the exact car I wanted. Their dedication and hard work truly set them apart. I highly recommend Volkswagen of Fairfield to anyone looking for a seamless car-buying experience! Alexi and Brandon were the best!
It was a pleasure purchasing a new ID.4 here. They were really cool and transparent about it all. Mike Rader helped me. Def recommend asking for him.
Brent has great customer service and knowledgeable. i was not ready to buy but i will buy in 2025
Erwin from the Service department was amazing!
I had a great and easy experience with VW of Fairfield. The day I inquired about a vehicle I was contacted and went in the same day. Alexi was kind from the start and made it clear she wanted to make my dream vehicle work for me. She took her time explaining everything to me, thoroughly answered all my questions, and gave me multiple options. Although going through the process of getting a new vehicle is never fast, Alexi was prompt in updating me on all that was happening and got me out of the dealership as soon as she ...
Fast and friendly service. Great sales staff and my salesmen Brent went beyond my expectations of car salesman. He made me a personal video of my new car days before I decides to buy. No games, just straight sales.
Great experience at VW Fairfield.Our sales person Alexi was great.We got a great deal and never felt pressured.Highly recomend doing business at this dealership.
Recently purchased a car here. Allowing us to do the credit check online and evaluation of our trade-in was a big time saver. Jonathan (our sales person) was great to work with.
Brent was great! Super knowledgeable and friendly. We came here after a bad experience at another dealer and the whole experience was very transparent. Thank you for your help!
Brent was great! I had a lot of stresses about getting my car but he made the process straight forward and smooth. Thanks for helping me find my ideal car!!
Best dealer experience I’ve ever had! I went in to buy a pre-owned vehicle and the service was amazing. Talked to Michael Rader the entire time and didn’t get passed around between different reps or departments. Michael was very knowledgeable, transparent, and helpful. Seems like an all around good guy. He gave me all my options without trying to upsell me things I didn’t need. The warranty options they offer are very reasonable and flexible to fit your needs. All around great experience!
Alexi did a great job going over everything and making sure we got the best deal we could! Definitely would recommend her in a future sale for a used or new car
Great service!!
Came in looking for a Volkswagen GTI. Michael appointed me to Brent was our sales advisor. He offered all the information on their buying process, answered all my questions. He was not pressuring for purchasing. Test drove the vehicle, got into financing very easy. Very easy and understanding dealership to deal with.
Streamlined and transparent process. No pressure sales or pitches and a comfortable experience
While waiting for an oil change, I was taken to a place of my choosing to wait. Upon completion of the oil change I left the establishment and accidently dropped my wallet at the restaurant and VW fairfield was able to get ahold and notify me that I left my wallet. Big thanks to them and the member rhat found and returned my wallet!!
I had an amazing experience at VW of Fairfield. Upon arrival, I was greeted by Mike, who I had initially spoken to about the vehicle I was interested in. Unfortunately, he was just leaving, but he kindly introduced me to one of his colleagues, Saul, who took over and ensured I was well taken care of. Saul was incredibly professional, kind, and patient throughout the entire process. He guided me step-by-step, making everything seamless and stress-free. Overall, the team at VW of Fairfield impressed me with their friendliness, professionalism, and dedication to excellent customer service. I highly recommend this dealership ...
(Translated by Google) Thank you for the honesty and service. I love my car! 🤩 Thank you Saúl canela for your good customer service! (Original) Gracias por la Honestidad y servicio . Me encanta mi Auto! 🤩 Gracias Saúl canela por tu buen Atención al cliente!
Ms.Lisa and her team are life saver!!! I’m from out of town visiting family. When I ran out of gas at Fairfield auto mall no other dealership could help me. Volkswagen of Fairfield actually care for the person that buys the car. They go the Extra Mile.
Went in a few weeks looking for a new car, not expecting much as I've had some pretty lame experiences with dealerships in the past. I wasn't sure how much I believed in their saying (One Price, One Person, One Hour) right away but was pleasantly surprised when Jaymes took me from start to finish the entire time. I didn't know the car I was interested in was still wrapped in plastic from the manufacture and Jaymes put in some serious hustle to find a car for me to test drive to make sure I had the ...
Great service and communication with the service team and management. Thank you to the entire team that makes it happen!
We had a great experience at vw fairfield johnathan was especially helpful really appreciated the help and time
Went to look at new vehicles and was never presssed for purchase. Asked to drive multiple cars and they abliged. Ms. Lexi is patient kind and very helpful. Ms. Lexi was very empathetic to our financial situation. I recommend Fairfield VW to everyone,
Great experience! Everyone was so nice and knowledgeable and really took the time to help me find my best option.
We have been shopping for a new car for the past 10 months but couldn’t find anything that we really liked. We finally found a few cars at VW of Fairfield and they were extremely helpful and most of all, very patient as my wife and I were very indecisive on the make, model, color, and features. The whole team was great but special shouts out to Jaymes and Brandon who was with us since day one. If you’re looking for a car, I would strongly recommend working with these two gentlemen. We felt no pressure at all, and ...
Brent made this process effortless. Never flet rushed or pressed about how long it took. And well now I'm leaving with a brand new Tiguan. Thank you. Don't ever change that energy/vibe you got.
I purchased my vehicle with Brandon, he provided excellent service!
We had a great experience buying a car at VW of Fairfield. Kenny was friendly, honest, and straightforward throughout the whole process, and we drove home happy in our Chevy Bolt.
Just leased my first car ever! Had a great experience here at Fairfield's Volkswagen, all thanks to Jaymes Bergman. He was super kind and helpful; always responded back quickly to whenever I had questions or concerns, even on his day off. Overall, the entire process from looking for the perfect car for me to ensuring my tint was to my liking, was amazing. I highly recommend coming here if you’re a first time buyer ! Easy and straightforward 🙂 They even gave me a bow to take photos with after my purchase.
“I already knew exactly which car I wanted, so there was no need for any lengthy showings or sales pitches. I told them I wanted the process to be fast and efficient, and they delivered. Jonathan was great—he made the entire experience seamless, and I was in and out without any delays. Highly recommend for anyone looking for a no-nonsense car buying experience!”
Brent was great
They answered all of my questions and concerns for buying a new car. I got the perfect car I was looking for.
Service was fast, transactions was done professionally. Best is my deal was done in by phone. Went there to just sign the papers.
Vw of Fairfield truly made me feel like family ! Micheal and his manager truly did an outstanding job. If you want to leave a dealership feeling at ease this is your place! Clean professional considerate patient caring informative environment!
No pressure sales. Very cordial and helpful. Mike Rader in particular was great. Definitely recommend.
I recently purchased an Atlas from VW Fairfield and I couldn’t be happier with the service I received from Brent. From the moment I walked in, he made me feel welcomed and valued as a customer. Brent took the time to understand my needs and preferences, patiently answering all my questions without any pressure. The entire process was smooth and stress-free, which is rare when buying a car. Brent truly went above and beyond to work with my needs. I highly recommend Brent at VW Fairfield to anyone looking for a vehicle. Thank you for an excellent car-buying experience!
VW of Fairfield went above and beyond for me and my family’s needs. I work a very busy schedule and Brent gave me all the information I needed and videos of the vehicle I was interested in purchasing prior to making an in person appointment . He was with me the whole step of the way via email and text. I only had a small window of free time and he was able to do everything I needed to get me out the door in my beautiful 2024 Atlas. The process was fast and simple. Brent is very thorough and great ...
Alexi was very helpful
I was looking for a used car. I found one at VW of Fairfield. I was helped by Brandon. He was very polite and knowledgeable. He was able to explain everything clearly and list all the benefits of every product and detail with buying a car. At VW you only work with one person. No runaround. I recommend if you are buying a car you see Brandon. He made the experience easy and exciting. Most relaxed and assured I have ever been buying a car. Thank you Brandon. You are the best.
Shout out to Kenneth Schroeder - I was shopping for a used car and he was professional, knowledgeable, and efficient. Their ONE Price Person Hour philosophy makes car buying pleasant and efficient. I didn't end up buying for other reasons, but I highly recommend Kenny!
Shout out to Kenneth Schroeder - I was shopping for a used car and he was professional, knowledgeable, and efficient. Their ONE Price Person Hour philosophy makes car buying pleasant and efficient. I didn't end up buying for other reasons, but I highly recommend Kenny!
This was a smooth and easy process from start to finish. Found my car and completed the credit app online. Completed my test drive and picked up the car. Spent less than one out in the dealership. Shout out to my sales professional, Kenny.
I usually have a lot of anxiety when it comes to bringing my car in to get serviced, but the people at VW Fairfield make it easy. They truly make me feel like family when I’m there. Plus the waiting area is always clean and stocked with tasty snacks!
Very nice and genuine that try to give you a great experience and the best deals possible!
I purchased a used 2021 Volkswagen ID.4 back in April, and while this review is overdue, I couldn’t let my experience go unmentioned. From the moment I expressed interest in the vehicle, Mike, the Sales Associate, stood out as an exceptional professional. Mike greeted me with genuine courtesy and ensured I felt comfortable throughout the process. The test drive was a fantastic experience, thanks to his deep knowledge of the ID.4. He was thorough in explaining the features, performance, and benefits of the car, which made me feel confident in my decision. When it came to purchasing, Mike's honesty ...
I purchased a used 2021 Volkswagen ID.4 back in April, and while this review is overdue, I couldn’t let my experience go unmentioned. From the moment I expressed interest in the vehicle, Mike, the Sales Associate, stood out as an exceptional professional. Mike greeted me with genuine courtesy and ensured I felt comfortable throughout the process. The test drive was a fantastic experience, thanks to his deep knowledge of the ID.4. He was thorough in explaining the features, performance, and benefits of the car, which made me feel confident in my decision. When it came to purchasing, Mike's honesty ...
After my experience at Volkswagen Fairfield, I will never go to another dealership, The workers are phenomenal & genuinely care about getting you the best price & care for your car! couldn’t recommend this place more!
I will only use VW of Fairfield for all my service needs. Lisa Henry, the Service Manager and Corri Tanner, the Service Advisor, are both knowledgeable, experienced and communicated thoroughly throughout the process. I recently recommended them to a family member and she was very happy with the entire process, the explanations and options suggested to her and repairs completed with her car. I have 2 more family members that I have also referred to VW Fairfield service and they will be contacting soon to schedule their appointments. Fantastic experience!!!
Lisa was absolutely incredible. She was very attentive and professional. She made sure to make my experience personal unlike like other dealerships I have been to in the area!
I had an amazing experience today buying my used vehicle at this location. I was served by Alexi and several other fantastic staff and had a very easy, pleasant experience. I felt like they had my best interest in mind and I got the best deal possible
Alexi did a FANTASTIC job communicating about the latest deals and offers. The staff AMAZING!
Love that this location is open .
I had a great experience with VW in Fairfield, Ca. From the moment I seen the vehicle on Cargus and interacted with that platform, a message was sent to VW and I received a call from Brandon. Brandon assured me that the vehicle was still available and I could come out and have a look. Once I made to the dealership, I met with Brandon, who brought the vechilce out for a test drive. Brandon was excellent from start to finish. I highly recommend VW Fairfield, Ca. In our based a Dodge Ram 1500. Brandon stated if I had any questions ...
The guy Brandon that helped me recently purchase my car was 10 out of 10 very helpful and informative.. Give that man a raise .. no hassle 👌🏾
I had a great experience from beginning to end. Everyone was great, especially Alexi and Candy who helped me through the buying process. I would HIGHLY recommend anyone start there when looking for a new or used car.
I had a fantastic experience with VW of Fairfield. They found out exactly what I was looking for and did everything they could to make the process simple. Staff were very friendly, the process was very transparent and smooth.
We had a wonderful time at this dealership! Everyone here was wonderful specially Jaymes! The car buying process was quite quick thanks to jaymes! He was very efficient and got us a great deal! Will definitely be recommending friends and family to go here!
Thank you Fairfield Volkswagen! My Beetle was serviced for an oil change and a light cover replacement. It turned into an awesome experience with Corrie Tanner taking on a warranty issue that I had not luck getting taken care of at two other dealerships. My sunroof coating was peeling on my 5 year old beetle. They replaced the sunroof & roof under warranty. It is a show room ready roof. I had such an amazing experience. FFVW is my dealership from now on. I highly recommend them to everyone.
Very much a joy to work with excitement and very knowledgeable no hassle
Outstanding dealership!
The VW of Fairfield team was very professional during my recent purchase of an Atlas. They explained everything during the financing processed. Usually buying a new vehicle can be stressful, but was not this time. Thank you.
Very, very, very good experience with this dealership. I'm not used to having such a hassle free car buying experience. They did everything right from start to finish - not what I'm used to with other brands. The dealership is located in an easy spot to get to off I-80. Overall, I give this two thumbs up. A+ - my salesman was Jaymes and the finance guy was Mike - VERY helpful and made it seamless and stress free - again try saying that with other dealerships. I recommend - 100% Jack - Sacramento
Professional, honest, no hard-selling, no sales tactics or gimmicks that makes the buyer feel uncomfortable. Pricing is transparent, straightforward, no haggling, no mark-ups and hidden surprises (the prices are fair). Brandon, our salesman, made a strong effort to ensure a smooth process for the buyer. Great first experience, way better than some of the other shadier dealerships we had been to.
From start to finish your sales rep Brandon was very helpful and considerate.
Smooth and easy transaction! No nonsense process. Would buy again!
We had a great purchasing experience. The process of buying the vehicle was quick and transparent. The sales team was friendly and helped us figure out the best ownership plan to capitalize on EV rebates. Appreciated that they also took the time to charge our new EV to 100% recognizing we had a long drive home.
Michael Rader was amazing! Super friendly and helpful. Michael Rader was no pressure and guided us every step of the way in purchasing our Tiguan. Michael Rader is our new friend at VW of Fairfield.
Michael Rader was amazing! Super friendly and helpful. Michael Rader was no pressure and guided us every step of the way in purchasing our Tiguan. Michael Rader is our new friend at VW of Fairfield.
Although they didn’t negotiate price at all or even throw in a $30 sun shade for buying a $30k truck, the process was professional and fairly quick.
I had a good experience here, the sales manager and Brandon were cool and easy to work with, they blew my deal out the door and were way better than Niello VW. It was an easy process getting a new 2024 Tiguan SE through them.
Mike Marshall was great. He made the process go so smooth and was a huge help for me while choosing my first car. He will do all he can to ensure your getting a good deal! Great customer service and overall person! Will definitely be back! Thank you Mike!
Wonderful and painless sales experience with Brandon in purchasing the new Atlas. He addressed my questions and concerns honestly, which put me as ease while going through the purchasing process. The other staff members were also courteous. Thank you Volkswagen of Fairfield.
My wife and I saw a vehicle. We really liked and contacted Mike directly. We set up an appointment for the next day right when the dealership opened and the car was waiting for us washed and cleaned. Mike directed us through the whole process and was able to make the numbers work in order to get us in the vehicle. He was professional charismatic, and a pleasure to work with throughout the whole process. I highly recommend him And the dealership to anyone looking for guidance in the car buying process. Thank you again.
Mike was personable, honest, transparent, helpful, and friendly throughout the whole experience. I greatly appreciated the no pressure and patient approach he took while my and I settled on our first electric car. He has extensive personal experience with EVs and was able to provide personalized advice to ensure we’d hit the ground running. Thank you!
I appreciated the low-pressure approach and a strong emphasis on customer satisfaction. I felt comfortable asking questions and Michael responded promptly--even by text after business hours! I also liked the eSigning option for the paperwork which allowed me to carefully review what I was signing from home. I put off buying a car for so long just because I was dreading the pushy car sales tactics and endless paperwork. I'm grateful that I went to Volkswagen of Fairfield -- it showed me that buying a car can be a low-hassle, even an enjoyable experience!
Drove up from the valley to look at a Nissan Quest this dealer had for sale as we were looking for more room for the family. Mike Rader was the client advisor who helped us look at the van, test drive, and review our options as far as financing. Nothing but positive to say about Mike as he helped us navigate the process with our two little ones in tow (he helped set them up with coloring supplies and made sure to check on if they needed any snacks!). We were an hour late getting out to the dealer which ...
Friendly Informative Helpful Supportive Welcome Group Patient Positive Polite Respectful Proactive Understanding Caring Listen Great customer service!
Everyone was super friendly and helpful. I felt completely taken care of. It was a different experience than I have been used to. I had a goal car and price in mind and Suzie made it happen. I will definitely come back to VW Fairfield when it is time for a new car!
Susie is one of the nicest and most relatable sales consultants I’ve ever met. She genuinely cares about her customers and is always willing to do the right thing and go above and beyond when needed! You always feel comfortable with her and she always has your best interest in mind! 10/10!!!
Suzie is the best!!!! She is so knowledgeable and KIND! She’s you’re go to girl!
Susie went above and beyond to make a video so I can see the car sense I live in Sacramento Ca Thank you! Chris J Shot Media Films
Suzie was Excellent. She was very kind and Professional.. When I decide if this something I would want compliments I will definitely ask for her.
Great service. Answered all my questions and very friendly staff. Keep up the good work.
Suzie was very helpful and answered all my questions regarding my VW. I would recommend her to my friends for any future purchase.
Corri in the service department treated me very well. My car had to be towed to the dealership and after the initial assessment they knew it would be there for awhile. Corri did a great job communicating with me about the process and helping me get a loaner. My car is now running great and I was very impressed with Fairfield VW service!
Big thank you to Corri for taking care of my SUV. She was amazing at updating me every step of the process, along with text messages, emails, pictures, and videos. Her sweet and positive attitude made it that much better. Truly a stellar associate.