Customer Testimonials
Very, very, very good experience with this dealership. I'm not used to having such a hassle free car buying experience. They did everything right from start to finish - not what I'm used to with other brands. The dealership is located in an easy spot to get to off I-80. Overall, I give this two thumbs up. A+ - my salesman was Jaymes and the finance guy was Mike - VERY helpful and made it seamless and stress free - again try saying that with other dealerships. I recommend - 100% Jack - Sacramento
I Love my Jetta!!! I call him my Silver Fox🦋💖💜🦋
Professional, honest, no hard-selling, no sales tactics or gimmicks that makes the buyer feel uncomfortable. Pricing is transparent, straightforward, no haggling, no mark-ups and hidden surprises (the prices are fair). Brandon, our salesman, made a strong effort to ensure a smooth process for the buyer. Great first experience, way better than some of the other shadier dealerships we had been to.
From start to finish your sales rep Brandon was very helpful and considerate.
Smooth and easy transaction! No nonsense process. Would buy again!
We had a great purchasing experience. The process of buying the vehicle was quick and transparent. The sales team was friendly and helped us figure out the best ownership plan to capitalize on EV rebates. Appreciated that they also took the time to charge our new EV to 100% recognizing we had a long drive home.
Michael Rader was amazing! Super friendly and helpful. Michael Rader was no pressure and guided us every step of the way in purchasing our Tiguan. Michael Rader is our new friend at VW of Fairfield.
Michael Rader was amazing! Super friendly and helpful. Michael Rader was no pressure and guided us every step of the way in purchasing our Tiguan. Michael Rader is our new friend at VW of Fairfield.
Although they didn’t negotiate price at all or even throw in a $30 sun shade for buying a $30k truck, the process was professional and fairly quick.
I had a good experience here, the sales manager and Brandon were cool and easy to work with, they blew my deal out the door and were way better than Niello VW. It was an easy process getting a new 2024 Tiguan SE through them.
Mike Marshall was great. He made the process go so smooth and was a huge help for me while choosing my first car. He will do all he can to ensure your getting a good deal! Great customer service and overall person! Will definitely be back! Thank you Mike!
Wonderful and painless sales experience with Brandon in purchasing the new Atlas. He addressed my questions and concerns honestly, which put me as ease while going through the purchasing process. The other staff members were also courteous. Thank you Volkswagen of Fairfield.
My wife and I saw a vehicle. We really liked and contacted Mike directly. We set up an appointment for the next day right when the dealership opened and the car was waiting for us washed and cleaned. Mike directed us through the whole process and was able to make the numbers work in order to get us in the vehicle. He was professional charismatic, and a pleasure to work with throughout the whole process. I highly recommend him And the dealership to anyone looking for guidance in the car buying process. Thank you again.
Mike was personable, honest, transparent, helpful, and friendly throughout the whole experience. I greatly appreciated the no pressure and patient approach he took while my and I settled on our first electric car. He has extensive personal experience with EVs and was able to provide personalized advice to ensure we’d hit the ground running. Thank you!
I appreciated the low-pressure approach and a strong emphasis on customer satisfaction. I felt comfortable asking questions and Michael responded promptly--even by text after business hours! I also liked the eSigning option for the paperwork which allowed me to carefully review what I was signing from home. I put off buying a car for so long just because I was dreading the pushy car sales tactics and endless paperwork. I'm grateful that I went to Volkswagen of Fairfield -- it showed me that buying a car can be a low-hassle, even an enjoyable experience!
Drove up from the valley to look at a Nissan Quest this dealer had for sale as we were looking for more room for the family. Mike Rader was the client advisor who helped us look at the van, test drive, and review our options as far as financing. Nothing but positive to say about Mike as he helped us navigate the process with our two little ones in tow (he helped set them up with coloring supplies and made sure to check on if they needed any snacks!). We were an hour late getting out to the dealer which ...
Friendly Informative Helpful Supportive Welcome Group Patient Positive Polite Respectful Proactive Understanding Caring Listen Great customer service!
Everyone was super friendly and helpful. I felt completely taken care of. It was a different experience than I have been used to. I had a goal car and price in mind and Suzie made it happen. I will definitely come back to VW Fairfield when it is time for a new car!
Susie is one of the nicest and most relatable sales consultants I’ve ever met. She genuinely cares about her customers and is always willing to do the right thing and go above and beyond when needed! You always feel comfortable with her and she always has your best interest in mind! 10/10!!!
Suzie is the best!!!! She is so knowledgeable and KIND! She’s you’re go to girl!
Susie went above and beyond to make a video so I can see the car sense I live in Sacramento Ca Thank you! Chris J Shot Media Films
Suzie was Excellent. She was very kind and Professional.. When I decide if this something I would want compliments I will definitely ask for her.
Great service. Answered all my questions and very friendly staff. Keep up the good work.
Suzie was very helpful and answered all my questions regarding my VW. I would recommend her to my friends for any future purchase.
Corri in the service department treated me very well. My car had to be towed to the dealership and after the initial assessment they knew it would be there for awhile. Corri did a great job communicating with me about the process and helping me get a loaner. My car is now running great and I was very impressed with Fairfield VW service!
Big thank you to Corri for taking care of my SUV. She was amazing at updating me every step of the process, along with text messages, emails, pictures, and videos. Her sweet and positive attitude made it that much better. Truly a stellar associate.
It was very inviting and they offered a lot of different amenities to keep guests happy
Great customer service from drop-off to the Lyft ride home and until pickup of vehicle.
It was a wonderful experience doing business with Suzie at Volkswagon for Fairfield. She was professional, very attentive to my needs and down to earth good human as well. I will recommend Volkswagon to others. Thank you!
I really didn’t think I would ever be able to finance a car .53 years old and one week before I got denied for a kohls card but then this sales woman from vw of Fairfield called me out of nowhere and said she wanted to earn my business . Now oddly enough when I was younger back when I was 21 I worked for a dealership on BMWs in Volkswagen and Audi In Santa Rosa they never financed the car in my life or even was on the other end of sale but I do know what makes a good sales ...
Very happy with the experience with Volkswagen of Fairfield and with Suzie, she helped us with making sure our purchase is quick and she even gave us pointers about the vehicle we bought. Very professional and very thorough. We are happy with the vehicle, its what we wanted. Thank you Suzie and Volkswagen of Fairfield.
Jaymes provided a fantastic vehicle buying experience, easily the best I've encountered at any dealership. As someone meticulous about details, I appreciated how Jaymes honored every commitment and never wasted my time. He was thorough and consistent from beginning to end, ensuring every part of the process was clear and straightforward. His professional approach made buying a car simple and hassle-free. I definitely recommend Jaymes if you value efficiency and reliability in your car purchasing experience!
Great Staff- Easy in and out- Loved the video of what & why they were doing work on- BW
James is very professional and pleasant, he knew what he was talking about when he told me about the car that I bought he's a good sales guy
My wife and I purchased a like new (used) CPO VW Atlas at VW of Fairfield yesterday. Our Client Advisor Kenny understood exactly what were looking for and delivered -exceeding our expectations. Both Jon (Sales Manager) and Kenny made this buying experience fun and hassle-free throughout the entire process. After purchasing the car, Josh the super smart patient car tech specialist spent as much time as we needed to get familiar with the technology. I'll definitely recommend my friends and family visit your dealership to purchase a new or used VW. This dealership has a great vibe and a ...
I love how this dealership does business, from begging to end it was low pressure and felt totally transparent and unlike any dealership I’ve worked with previously (and I’ve worked with many of them) Kennneth was amazing to work with and the only person we had to deal with from start to finish. He listened and made us feel like he was working for us instead of against us like it had been my experience with most car sales people. In addition he went above and beyond showing us the car remotely, sending videos, patiently answering our questions ...
Made my purchase so easy very friendly group of people great selection of cars will definitely go back there
Emily definetly went the extra mile! She said she was going to find the vehicle I was looking for and she did just that! I am SOOOOO HAPPY with my new jeep wrangler unlimited Sahara and the whole process couldn't have been easier! Thanks again to Emily and her team at VW of Fairfield!
I am so glad that Fairfield Volkswagen has reopened, and I just love how they videotape everything that's going on with your car, what needs attention and what is still in good condition. Miss Thalia is a wonderful young lady and very knowledgeable in her job and everybody is nice.
We came to VW of Fairfield to look at a car for my daughter and Kenny and Mike made it such an easy and enjoyable experience that I returned a month or two later when I was ready to purchase a new car for myself! Kenny took the time to show me all the cars I wanted to look at (I wasn’t sure which trim level or color I wanted). He was helpful without ever making me feel pressured or like he was trying to sell me. The trade in offer they made me was very fair too.
Greeted by friendly and thoughtful agent; comfortable waiting area; car ready on time; easy communication via messaging; easy process.
Carol Emily and Kenny were super helpful getting our new car in order. They helped with all my questions and even put balloons on our car which showed up on my birthday.
Excellent
Great service and friendliest employees. Is not like other shops I have been. Everyone that passes by you acknowledges and even offers you water.
The service was great. Corri was really helpfull and I love the way they send a video of the whole inspection and go through step by step.
"Excellent Experience” Mike who I spoke with prior going to the dealership was great to work with. He was very responsive, and went above and beyond with any questions or special requests, I had! I took the car for a test drive and after we came back, I told Mike that I wanted the car. During the signing of all the documents Brandon was very helpful explaining all the documents we were signing. After we had signed all the documents and the car was cleaned and detailed. I want personally acknowledge the whole team at the dealership especially the ...
Candy helped me get the truck I wanted. She was knowledgeable and took time to explain no pressure. I love my truck.
Brought my car in for an oil change and was extremely impressed with the new dealership. Loved the inspection video
Awesome customer experience.
Emily was persistent but NOT a pest, when the time was right I got a deal I could not refuse and her manager John is great also
I was able to get a same day service and everyone was so nice! I wasn't inconvenienced by having to wait either, because the lobby is spacious, has plenty of charging ports as well as a counter to set up my laptop and do homework or handle business. There is a spot to help yourself to coffee, water and tea. As well as small snacks. It's very welcoming and comfortable in their lobby, so before you know it your vehicle is ready!
What an incredible experience at this dealership. I am very excited to be driving my awesome new vehicle. Mike was very clear and honest with all of the information. I was able to make my decision almost immediately to go with Volkswagen of Fairfield. I am very much impressed with the financing process that I was able to get approved for the car that I wanted. They provide in-house maintenance and service options. I am relieved that I won't ever have to look around for a service shop as they are partnered with all the dealerships that would provide ...
What we liked most about the dealership was the relaxed atmosphere. We were able to browse cars without five different salespeople jumping to push cars at us. Once we got inside the showroom (it was so clean and comfortable) friendly staff provided snacks and we met our sales associate who was with us for the rest of the buying process. We test drove a Honda Passport that was in excellent condition, we noticed a small chip on the windshield and an appointment was made to replace it, at no cost to us! Our buying process was fast, transparent and zero ...
First visit to this dealer and they didn't disappoint. Brought my vehicle in for some maintenance and some warranty work staff was very attentive to my needs and super friendly. Big thanks to the Service staff at VW of Fairfield. They will be my go to dealership for now on.
Working with Mike was a fantastic experience. Great customer service and made buying a car a very pleasurable and seamless experience. 10 outta 10
In the past month I have taken my 2 cars for service along with my mothers. The service advisor Corri was fantastic and explained everything that needed to be done on all the cars. The service Manager Lisa was also wonderful to work with and made sure I knew what needed to be done on my car.The quality of the jobs were great and I really like that they send a video of your car during the service to show what they see and what really needs to be done. They are very honest and up front on what services ...
Susie was amazing. I’m a busy mother and the process was easy fast and wonderful
No pressure great atmosphere, they were very helpful!
Fantastic service, great communication, convenient!
Great service and honest people!!!
Friendly staff they all professional wasn't rush to buy car
The customer service team was outstanding. Very attentive and helpful.
Just purchased my Tiguan last week. The whole experience was not gut wrenching like going to other dealerships where you feel the need to haggle. Transaction went smooth. Go see Brandon Bevis. He has so much patience and will take good care of you.
Great experience! Candy was very helpful and so easy to work with. The process was fast and easy. Highly recommend this establishment.
I had a great experience at Fairfield of Volkswagen and the dealership owes that to Mike. Mike was easy to reach and clear on next steps as he walked me through the car buying experience.
I had the best experience with Alexi, Jon and Jaymes on 3/16/24 in purchasing my 2019 Nissan Rouge. I came in looking for a 2017 Hyundai Tucson I saw listed on Carfax but after driving 2 of the 3 on site, there was a need to look at another vehicle. Alexi was great in helping me, even though it took several hours to complete the purchase (not her fault). Jon the manager was very welcoming and helpful. Jaymes who my appointment was with assured me Alexi would take good care of me since he was still working with another buyer. Jaymes also check with us ...
I had a really good experience buying a truck from Brandon. He’s a very good sales person in that he has great follow up and he’s persistent but he’s not pushy. Very good dude. Overall the buying experience at VW of Fairfield was one of the best I’ve ever had.
Brandon in Sales, the Finance Manager, the Women in the Service Dept., the IT Guru and Manager were all AMAZING and made the purchasing process painless. Brandon sent videos of the vehicle in advance, I never had that happen, and willing showed me all of the inventory that may have met my needs. They are highly recommended!!!
I worked with two sales persons and both were super friendly and helpful. The price of the used vehicle I bought was very competitive and the vehicle was super clean. I highly recommend Volkswagen of Fairfield.
Kenny was amazing to work with. I received the best pricing without any haggling and zero pressure. I would definitely buy Fairfield Volkswagen again.
Mike & Kenny were amazing! Knowledgeable, friendly, patient and tuned into my needs to find me the perfect car!
Susie sales rep was awesome she is the best I enjoyed working with her on purchasing my Tesla model s
In a nutshell, Fairfield VW has so very much better customer service and interaction than Vacaville VW. Y’all go out of your way to be helpful and friendly!!!
The general manager and sales team worked with me in my unique situation. They were very accommodating and did what they could do to accommodate me and get me into the vehicle I wanted. I was very pleased with the service and fair pricing I received.
Great pleasant experience. Sales staff was AWSOME!! I will buy my next car here at VW of Fairfield!!
Jaymes B. was amazing. Definitely ask for Jaymes, he’s knowledgeable, patient and addresses your concerns and is funny with a great personality. We ended up buying a great car today, thank you Jaymes!
Staff over the phone and in person were all very friendly and helpful. Corri was great!
Great Service! Huge thanks too Thalia Dimas super helpful and professional! Will be using VW Fairfield from now on!