Customer Testimonials
I was interested in leasing a VW at the same time selling a car. I walked into the dealership after contacting Josh (the main guy behind buying cars) who walked us through the process.
I was shock at how well each transaction was handled and how smooth the entire process was.
I'd like to thank Josh (buying manager) and Fransua Chavez who handled the leasing process. These gentlemen were professional and knowledgeable throughout.
Side note: I tried this same scenario with another dealership down the road and was disgusted with the whole place. They sold the car I was ... Read More Google - Jun 3, 2026
I bought my daughter a pre-owned Tiguan for her college graduation present. Our sales person Michael Marshall did a great job helping us. I really appreciate that way he made this special occasion even better!
From the beginning, my wife and I were given the best service possible and attention to getting us all the information we needed without the pressure to purchase. Ashley was very courteous and professional and took a personal interest in getting to know us not just trying to sell a car. Elijah was also very attentive to our needs throughout the process and good at making you laugh and feel comfortable. We took a chance at driving up to VW Fairfield to check out a Mustang and drove away with a happy experience. Thanks again!
Great friendly experience. I liked the way we could calculate prices quickly.
Working with Ashley Flores was a breeze! I’d done my homework and was pretty specific about what I wanted, Ashley was patient, stayed in touch and stayed within my parameters. When I found my VW Tiguan (thanks to her!) she went to bat for us. I 🩶 my (new to me) VW Tiguan!
Recently bought a used Model Y and it was probably the smoothest and easiest transaction I have ever done. Jaydan was the coolest dude, and he was able to help me out and cut me a really amazing deal. From start to finish, he was very helpful and fair. Never did I feel like he was upselling BS to me. Very honest guy. The drive from Roseville was worth it!
Michael Marshall from Fairfield Volkswagen was very professional. Not pushy, very patient when I went from car to car! Most of the business was handled prior to my arrival to the dealership!! He let me take my time to make a decision and shared that he also believes everything happens for a reason. When I trying to decide, he made this statement, Don't settle treat yourself to something you aren't going to regret!
The experience was great!! Jaylan was very nice and most helpful!
Great overall experience. Michael Marshall was extremely helpful and walked me through the whole process. Would recommend working with him.
I was sold a used vehicle. Before purchasing, I was told by the employee, when I asked, that the transmission was fine, that everything checked out on the vehicle. This was confirmed by the sales manager. They both straight out lied. The vehicle needed an immediate transmission replacement, which was $6000. When I communicated the issue, I was dismissed summarily by the sales manager. These people lie and are unprofessional. There concern is solely profit, not customer satisfaction. They epitomize the stereotypical used car salesman mentality. I HIGHLY recommend purchasing elsewhere.
I recently purchased a new 2026 Volkswagen Golf
GTI in Fairfield, and I want to highlight the outstanding service I received from Michael Marshall and Elisha Watkins.
From start to finish, they were professional, patient, and incredibly helpful. What truly stood out to me was their dedication - even after closing hours, they stayed to make sure all the paperwork was completed properly and that I was able to drive away with my new car without any issues.
Their commitment to customer satisfaction went above and beyond my expectations. Buying a car can sometimes be stressful, but thanks to Michael and ... Read More Google - Apr 29, 2026
So professional, yet warm and welcoming. No pressure sales,truly a great experience.
I had an excellent experience at Volkswagen of Fairfield, and I want to specifically recognize Mo Sammour for his outstanding service. From start to finish, Mo went above and beyond to make the entire process smooth, comfortable, and stress-free. He was patient, knowledgeable, and genuinely cared about making sure I was happy with my purchase. I truly appreciate the time and effort he put into helping me, and I highly recommend asking for Mo Sammour if you’re visiting this dealership. He is professional, kind, and absolutely dedicated to his customers. Thank you again, Mo!
I recently purchased a vehicle from Volkswagen of Fairfield and had the pleasure of working with Mo Sammour. Mo provided exceptional service throughout the entire process. He was attentive, professional, and went out of his way to ensure everything was handled perfectly. He made what can often be a stressful experience feel easy and enjoyable. I’m extremely grateful for his support and highly recommend him to anyone looking to purchase a vehicle. Mo truly goes above and beyond for his customers. Thank you, Mo, for such a great experience!
Mike was fantastic! Wonderful crew of people... Thank you to all.
VW Fairfield exceeded my expectations with my new car! Ashley went above and beyond for me and even delivered the car to my drive way at no extra fee. Hands down the best car buying/ leasing experience I’ve ever had.
Perfectly painless. Barely here an hour I think. Got me a great rate and matched the offer on my trade-in from CarMax.
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I had an excellent experience working with Jaydan at Volkswagen Fairfield Automotive. From start to finish, he made the entire process smooth and stress-free. Jaydan went above and beyond to help me secure two vehicles, and his customer service was truly top-tier.
He was professional, patient, and made sure I understood every step of the process. It’s rare to find someone who genuinely cares about helping the customer and making things work, but Jaydan did exactly that.
If you’re looking for someone who will work hard for you and treat you with respect, ask for Jaydan. I highly ... Read More Google - Mar 10, 2026
I had such a great experience at VW Fairfield with Tyler and Fransua. They both went above and beyond to make sure my wants and needs were taken care of. They truly made me feel like family and that they genuinely cared about helping me, not just making a sale. I never felt like a salesperson was trying to take advantage of me, which made the whole experience even better. I left very satisfied and will definitely be back. I highly recommend VW Fairfield.
Yesterday the family and I went down and purchased a beautiful truck from Fairfield VW and the service was excellent. I want to think Ashley Flores for all her help and her assistance. She was great and so was the manager, Jay if you’re looking for a beautiful experience on purchasing a vehicle, go talk to Ashley.
Great customer experience, our sales man Francois was very friendly, knowledgeable and a great help throughout the sale along with managers and everyone else involved in the sale. Couldn’t have asked for a smoother process!
The team over at Volkswagen of Fairfield was awesome start to finish. They helped me find the exact car I wanted and walked me through the complete process. Most of all they made me feel respected and listened to my concerns. True sales team, real people, and I will gladly travel the two hours again to buy my next VW.
Ask for Gerry Dupaya! He’s super nice and friendly. He is amazing!!
Gerrry D was amazing and helped me with my request with no issues. He’s a 5 ⭐️
Just bought a car here 2/14/2026. Had a great experience with ashley from sales and sales manager Elisha. Super easy deal with. Got a great deal on my car. All around great experience. Again big thanks to Ashley and Elisha!
Great experience buying a car with VW of Fairfield. Kenny and Elisha were great, they treat you with respect not your typical pushy salesman.
From the moment we walked in I knew the experience was going to be different than most dealerships. It was clean, modern, and welcoming. The sales team was polite and not aggressive. The manager was the same and very hospitable. Buying my sons first car will be something we always remember and this location was a big reason why.
Jayden and his team were great! He answered all my questions and had in out the dealership within 2! I love my Tiguan
I recently purchased a used Ram truck. Ashley was very knowledgeable and aware that my time was limited. She was very personable and kind. We had a great experience. I would highly recommend her if you are looking for a new vehicle.
Had a great experience working with Ashley. She was helpful, patient, and made everything smooth from start to finish. I love my used car and would definitely recommend her to anyone looking!
I just got a great service from Trevor, he help us with the car part we need, definitely we're coming back when we need parts. I totally recommend you Trevor for any Volkswagen parts.
Michael is amazing sales representative. Super easy process in purchasing vehicle. Never felt harassed or pressured during the process. Would highly recommend him as anyone’s further sales representative at VW of Fairfield.
Ashely is the best!
Recently I was in the market for a used Ford F150 for my son. After a fairly wide search we found one for sale at Volkswagen of Fairfield. The extensive photos showed a remarkably clean vehicle at a below market price. We contacted the dealer and they agreed to hold it until the next day. My son and I made the drive and met up with Devin at the dealership. The vehicle was exactly as it was represented. After a test drive my son was in love with it and we decided to buy. Devin was the ONLY person we ... Read More Google - Jan 11, 2026
We appreciated the friendly, professional and detail-oriented service, and the driving experience of the VW ID. Buzz is an A-plus!
The dealership offers great environment, understanding, knowledgeable and helpful associates. We were especially happy with Alexi and Tyler. Buying a car for our daughter was truly a pleasant experience!
Thank you so much to Sir Kenny and Sir Elisha! They were very good at understanding exactly what fits my needs and delivered excellent work. The transaction was fast and smooth from start to finish. Highly recommended!
Thank you so much for Gerry. He replaced my battery on my key fob and took care of all my concerns. The sweetest ever!
I had a great experience at VW of Fairfield. A sales person, Ashley Flores and her sales manger approached us when we walked to the dealership. Ashley took her time to understand my need and I found a car within my budget. I drove off with my first car.
I was in need of a vehicle more conducive to my needs of rural living. After explaining my circumstances the young man who handled my case searched out some options and came up with the perfect vehicle to meet my needs. I was impressed with how he listened and solved what I considered to be a rather daunting task. I am very happy with the personal ability, interest and attention that was given to my situation. Thank you 😊 for everything and I will definitely recommend Volkswagen of Fairfield to all, and any, of my friends in need of a vehicle ... Read More Google - Dec 19, 2025
Everyone here was so helpful. They made buying a new car so easy for me. They all took their time to show me the car and explain everything that was included inside of it. It was a wonderful experience and I would highly recommend buying a car here. Thank you to all. I am really enjoying my new BMW. I love it!!!
This dealership has amazing customer service, so friendly and easy to work with! Hands down the best car buying experience I have ever had!
Excellent service from our Salesperson! We recently purchased a family car, and our experience working with our salesperson, Alexi, was outstanding. She was patient, knowledgeable, and truly went above and beyond to make sure we found the right vehicle for our growing family. She explained everything clearly, made us feel comfortable throughout the process, and treated us with genuine kindness. She is the reason we left satisfied with our new vehicle. If you’re considering buying a car here, I definitely recommend asking for ALEXI — she will take great care of you.
Rader reached out very cordially and very informative. I’m glad he was able to help us out with our new vehicle. Great and welcoming staff and place to be at. It was great dealing with Rader and Elijah!!
We had the please or working with Brandon. The whole process was super easy and quick. Definitely the best dealership experience I have had. Will definitely be going back to them!
CAME ALL THE WAY FROM FRESNO THE SERVICE AND EXPERIENCE WAS WORTH THE DRIVE!!!
I had a great experience purchasing my 2025 Volkswagen Jetta S from this dealership. Everything was straightforward, honest, and easy from start to finish.
A special thank-you to Doreen and Alexi, who were fantastic throughout the whole process. They were professional, friendly, knowledgeable, and made everything smooth and stress-free. Their communication was clear, and they made sure I felt comfortable and informed the entire time.
When time came to pick up my car Alexi was fantastic. She was organized, friendly, knowledgeable and made the whole final process ... Read More Google - Dec 4, 2025
I felt very confident in my purchase at Volkswagen of Fairfield! Michael handled everything smoothly and explained every detail of the transaction clearly. Tyler the floor manager was exceedingly gracious. I’m driving off the lot in a great VW today! I highly recommend coming to VW of Fairfield for your next car purchase!
The team did an excellent job. Thank you very much to everyone, especially Alexi — she knows her work well and helped me a lot. Everything was great! I’m very satisfied.
Had a great buying experience with Ashley at Volkswagen of Fairfield. No pushy sales stuff at all, and she was super easy to work with. She even helped make sure the private inspection for the used car went without any hassle. Really appreciated how smooth everything was. Highly recommend!
Great customer service, took a video and of my inspection and sent it to me, discussed my inspection with me via text, got me a Lyft home and back, washed my car and charged a reasonable price. Will be going back .
Came in to get my key battery changed out. ! Quick and easy thanks to Trevor !!
Called the parts department with an issue that was big for me but small for them. They took the time to help me figure out the best solution. Great customer service!!
Great service. Samir was great to work with. Thank you VW of Fairfield for your service and making the purchasing process easy.
Kash Razmara is an honest and diligent client advisor/ salesperson. He will work with you and he went above and beyond in all aspects of car buying / leasing. He delivered the car to me personally on a weekday! Thank you Kash and people you are lucky to have Kash at vw of Fairfield.
The Fairfield VW dealership is located right off exit. Clearly visible After entering I was greeted by Front Desk woman, Alexis. What a wonderful start to a trying situation With her eagerness, knowledge and beautiful presence I felt like home. The only thing missing was Cocktail Hour as I spent several hours there. Great experience Go see Alexis at the front desk for a wonderful experience And she delivered it to my house in Crockett One happy , excited customer No hard pushing like many salesman
Just now leaving VW of Fairfield for purchasing my sportwagen maintenance parts, and Gerry made me feel as special if I were spending money on a current year new-car purchase. After having experienced numerous interactions spanning many months with Gerry, I know he is the kind of guy I want to spend my big ticket money with.
Such an amazing experience buying a pre-owned car! All the staff are friendly and very helpful. Noreen was able to get us an amazing rate for financing! Shamir was super friendly, knowledgeable, and hassle free. I highly recommend Volkswagen of Fairfield. The entire process was laid back and we had fun purchasing a car here.
Bought an F350 from VW of Fairfield a few days ago. The best, most pleasant and smoothest vehicle purchase I've experienced to date. My sales rep Kenny was awesome to work with. I highly recommend this dealership.
Great customer service at Vw in Fairfield! Kenny was very helpful and knowledgeable. Any questions or concerns I had were addressed and made me feel no pressure to purchase or lease the vehicle.
Alexi Alfaro at VW of Fairfield guided us through every step of the process of buying my dream car, a VW Buzz.
Amazing experience from start to finish , Hector the sales manager was one of the honest straight forward guys , will never waste your time and gives you honest numbers and help get you the vehicle you wanted , close to the goal you want to achieve & Kenny the sales person so helpful and amazing as well from preparing the vehicle for delivery till it was delivered and my trade was picked up as well & even after sale help had a small issue was taking care off so fast , I recommend that dealership 💯 percent and doesn’t matter where you live ... Read More Google - Sep 18, 2025
My representative was very informant and he makes sure we understood everything that was required to purchase our vehicle we are very happy with the vehicle and we would recommend him to our friends and family
Amazing experience from start to finish , Hector the sales manager was one of the honest straight forward guys , will never waste your time and gives you honest numbers and help get you the vehicle you wanted , close to the goal you want to achieve & Kenny the sales person so helpful and amazing as well from preparing the vehicle for delivery till it was delivered and my trade was picked up as well & even after sale help had a small issue was taking care off so fast , I recommend that dealership 💯 percent and doesn’t matter where you live ... Read More DealerRater - Sep 18, 2025
The GM is very professional and my sales person was a rockstar for expediting the process, I came in late, was very inconsiderate of their time and they still made sure I was taken care of. FIVE STARS from me customer service was amazing and personable I would highly recommend friends and family in the future.
My wife received great service here for our newly purchased vehicle! Friendly staff great snacks in waiting room!!
Gave me the best deal around with no hassle.
Candy was great! Came in to look at Ford Eco wound up going in a different direction. Candy was completely supportive in a search for a vehicle that was more to my needs. Thank you Candy!
The whole staff is amazing, from sales to service . Corrie and Lisa have been amazing during our back experience and Jonathan and Fransua have been amazing helping us purchase our new vehicle.
Best VW in the Bay Area, Mike and Joshua were outstanding to work with!
After visiting a few other dealerships and feeling very pressured, Brent was the opposite and it made me feel a lot calmer through the whole process. I was able to take time to actually decide what I liked and what fit best for me financially. I’m happy with my purchase 😊
Ashley Flores at VW was great throughout the sale process. She was transparent and set the right expectations from the test drive, to negotiations, delivery and follow up post delivery. They worked hard to please the customer and offered top notch service throughout. Highly recommended.
From start to finish, my experience with this dealership was nothing short of outstanding. The customer service team went above and beyond, treating me with genuine care, attentiveness, and professionalism at every step. Every question was answered thoroughly, every concern addressed promptly, and the entire process was smooth and transparent.
The management team truly sets this dealership apart. Their approach was stellar—collegiate, collaborative, and incredibly supportive. It’s rare to find a leadership group that combines such high-level expertise with a personal touch, but they managed to make me feel both valued as a customer and confident in my ... Read More DealerRater - Aug 9, 2025
Big help in finding the right lease once we decided the process went quickly and with out issue
I bought a VW Jetta sport here from the salesman Devin. Great experience from start to finish. He was highly professional and helpful. Would recommend to anybody who needs help purchasing a car to go to him!
We were on our way to San Francisco to pick up our kids from the airport an engine light came on and they checked it out. Said it was an emission problem that could wait until we got back to Reno and sent us on our way. I’m very appreciative that they took the time out of their day just to check in the engine code and have us on the road in 10 minutes.
Quick and friendly experience and no pressure sales Tactics
I just leased a brand new 2024 Volkswagen ID4 from Fairfield. My main point of contact, and the individual to handle the entire transaction, was Devin Wallace. Devin was absolutely professional from the very beginning. He took my phone call and made sure I knew how to reach him and answered all of my questions and explained some of the options and opportunities from their current inventory and he was so thorough and clear and not aggressive or pushy at all. He was very knowledgeable and I felt very comfortable interacting with him. He didn’t mislead me or pressure me ... Read More Google - Jul 28, 2025
Brent did a great job with my sale and delivery!
Brent and Hector at the Fair Field Voltswagen helped me purchase my first car. They were both very helpful and friendly. Both are bilingual and helped me through the process with English and Spanish.
This has an xxcellent team of sales and service people! I was so impressed by the experience my first time purchasing, that I purchased another very shortly thereafter. There's a reason they stay so busy!
Just picked up our new ID.4 from Volkswagen of Fairfield and had an awesome experience. Hector and Raider were both super helpful! No pressure, just good vibes and real info. They made the whole process really easy and took the time to walk us through everything. We felt heard, respected, and totally taken care of. Highly recommend these guys! Thanks again for being amazing!
Everyone was so wonderful, Brandon helped us with all of our questions and dilemmas we had, he was so thorough and got us the best offers so that we could close the deal
Our senior client adviser, Brent, was really helpful and awesome. He took the time to advise us to find the prefect car, listened to our needs, and was really great during the whole process. Thanks again for everything.
Absolutely outstanding experience at Volkswagen Fairfield! From start to finish, the entire team was welcoming, helpful, and professional. A special shoutout to Kenny, our salesman—he was knowledgeable, patient, and made the whole process smooth and enjoyable. His friendly, no-pressure approach made us feel confident and comfortable with our purchase. Highly recommend this dealership and especially Kenny if you're looking for top-notch service and a great car-buying experience! ⭐⭐⭐⭐⭐
Friendly staff